We help local businesses win the trust economy.
GReviewPilot was founded in 2024 by operators who spent a decade scaling neighborhood businesses. We saw the same pattern everywhere: great service, invisible online. So we built the AI companion every storefront deserves.
Make world-class reputation
a superpower for every merchant.
Nine out of ten customers read reviews before they walk in. Yet most local businesses are still fighting reputation with spreadsheets, guilt, and a browser tab left open at 11pm.
We're building the operating system for reputation — one that listens across every channel, replies in your exact voice, and turns every mention into a compounding growth loop.
- Reply time3 days → 6 minutes
- Review volume+312%
- Google star rating3.8 → 4.7
- Local pack visibility+58%
Six principles that shape every decision.
Trust, engineered
Reputation isn't a vanity metric — it's revenue. We build with the same care banks use for money.
Customer-obsessed
Every feature ships from a real merchant conversation. Founders answer every ticket in the first year.
AI that ships work
We don't chase demos. Our AI replies, coaches, and reports so your team compounds, not clicks.
Privacy by default
Your customer data never trains a public model. SOC 2, DPDP Act 2023, and India-only data residency baked in.
Empathy first
Behind every review is a human moment. Our AI is tuned to sound like a caring owner, never a bot.
Speed compounds
We ship every week. Small, sharp releases beat quarterly redesigns — and merchants feel it.
From a 2am inbox to 12,000 merchants.
Two founders manually reply to reviews for 40 coffee shops. The pattern is obvious — this can't scale by hand.
First version ships to 12 pilot merchants. Reply time drops from 3 days to 8 minutes. Retention hits 100%.
₹120 Cr raised from operators at Razorpay, Flipkart, and Zomato. We launch the AI Voice Studio and Local SEO suite.
Multi-location intelligence, SSO, and sentiment forecasting go live. 10,000 businesses on the platform.
Operators, engineers, and merchants.
24 people across 4 continents. Half of us have run a physical business. All of us have replied to a 1-star review.
Previously scaled ops at Zomato across 200+ cities. Believes reputation is the last unfair advantage for local business.
Ex-Razorpay infra. Obsessed with latency, correctness, and the craft of building AI that Indian businesses actually trust.
Applied ML lead from Flipkart. Leads the models behind GReviewPilot's reply engine, sentiment, and voice cloning.
Built support at Freshworks from 20 to 2,000. Runs every customer motion, from onboarding to enterprise success.
The people betting on us have built this before.
Want to build the trust economy with us?
We're hiring across engineering, AI, and customer success. And we'd love to hear from you even if there's no role open.